Feature Comparison: Digital Engagement - Digital Journey Orchestration
The table below outlines the feature comparison between Puzzel's Digital Engagement services, End of Life for which has been announced here, and Puzzel's new Digital Journey Orchestration Services.
| Feature | Digital Engagement | Digital Journey Orchestration |
| Custom Scripts | Yes | No |
| Chat API | Yes | Yes* |
| Visitor Identification | Yes | Yes |
| Bot API | Yes | Yes |
| Web Callback | Yes | Yes |
| 3rd Party Contact Centre Integrations | Yes | No |
| SupWiz Bot Support | No | Yes |
| Puzzel Bot Support | Yes | No |
| Co-browse from Chat | Yes | Yes |
| Co-browse from phone | Yes | Yes |
| Screen share | Yes | No |
| Video chat | Yes | No |
| Booked meeting | Yes | No |
| WCAG 2.2 AA | No | Yes |
| WYSIWYG chat flow editor | No | Yes |
| Integrated to Puzzel Contact Centre | No | Yes |
| Regular expression-based data redaction | No | Yes |
| Visual OIDC Secure Visitor Identification Interface | No | Yes |
| Visitor front-end API | Yes | Yes Extended API functionality and more flexibility |
*A new API has been developed to support the new product.
For more information on Digital Journey Orchestration services please see relevant documentation here.