Feature Comparison: Digital Engagement - Digital Journey Orchestration

The table below outlines the feature comparison between Puzzel's Digital Engagement services, End of Life for which has been announced here, and Puzzel's new Digital Journey Orchestration Services.

 
FeatureDigital EngagementDigital Journey Orchestration
Custom ScriptsYesNo
Chat APIYesYes*
Visitor IdentificationYesYes
Bot APIYesYes
Web CallbackYesYes
3rd Party Contact Centre IntegrationsYesNo
SupWiz Bot SupportNoYes
Puzzel Bot SupportYesNo
Co-browse from ChatYesYes
Co-browse from phoneYesYes
Screen shareYesNo
Video chatYesNo
Booked meetingYesNo
WCAG 2.2 AANoYes
WYSIWYG chat flow editorNoYes
Integrated to Puzzel Contact CentreNoYes
Regular expression-based data redactionNoYes
Visual OIDC Secure Visitor Identification InterfaceNoYes
Visitor front-end APIYesYes
Extended API functionality and more flexibility

*A new API has been developed to support the new product.

For more information on Digital Journey Orchestration services please see relevant documentation here.

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