Invoice Portal

The Puzzel Traffic Invoice Portal gives you quick and easy access to detailed reports related to your traffic invoices. While the invoices themselves serve as formal attachments for your accounting records, the portal provides a richer layer of insight—offering 12 months of invoice data, broken down for clarity and control.

All reports in the Puzzel Traffic Invoice Portal are available for download in Microsoft Excel format—giving you the flexibility to dive deeper into your data. Whether you're reconciling monthly costs, analyzing usage trends, or informing your operational planning, the export feature makes it easy to filter, segment, and integrate the data into your existing workflows.

How to get access? 

You need a Puzzel ID user account to be able to access the Invoice Portal. If you don’t yet have access to the Puzzel Traffic Invoice Portal, you need to contact the Puzzel ID Administrator within your organisation. Typically this is the Contact Center Manager or IT Director or similar. You can also contact Puzzel Support and we can tell you who is your Puzzel ID Administator. 

Where do I find it?

After you have logged in with your Puzzel ID, go to Organisation Settings and Billing. Access the Voice Portal by pressing 'View'.

If you cannot see the Invoice Portal, your rights and propreties probabably need to be changed. This is either done by a Admin User in your company or by Puzzel Support. 

Invoice Overview

When you enter the portal, you’ll find a complete overview of your traffic invoices from the past 12 months. As this is a newly launched portal, the first available invoice will be from July 2025. Please note that earlier invoices will not be available retroactively.

Invoices are organized by issuing Puzzel entity country, your registered company name, and the total amount, clearly grouped by month for easy navigation and reference.

You can view invoice details or download the full report directly by clicking the corresponding icons.

Invoice Details

For each invoice, you’ll find a comprehensive set of columns that give you full visibility into your traffic charges:

• Usage Month

  Indicates when the traffic was consumed. This is typically the same as the invoice month, but may differ in cases where data has been adjusted retrospectively.

• Solution

  The unique Solution ID registered on the Puzzel Production Platform.

• Solution Name

  The name of your solution as configured on the Puzzel Production Platform.

• Direction

  A high-level classification of traffic type. For voice traffic, this also reflects the call direction relative to Puzzel:

  Inbound – Calls and minutes into Puzzel

  Outbound – Calls and minutes from Puzzel

  SMS – External Platforms – SMS sent via the Puzzel SMS Gateway API from your own or partner platforms

  SMS – Internal Platforms – SMS sent via Puzzel applications (e.g., Agent Application, SMS as a Channel, Call Flow Tool, Customer Insight)

  SMS – Sales Intelligence – SMS sent from the Puzzel Sales Intelligence Platform

  SMS – Legacy – Messages from older Puzzel SMS services now being phased out

  SMS – Premium – Premium SMS, available only in Norway (part of Legacy services)

  SMS – MO Strex – Messages received via 4-digit short codes or Premium SMS, Norway only

  Toolbox – Number Lookup – Caller number address lookup via public subscriber databases (Scandinavia only)

  Toolbox – Position – GSM location polling for mobile callers (Norway only)

  ID and Verification – Puzzel ID&V transactions (Nordics only)

  Chat – Web chat interactions

• Destination Type

  Traffic is categorized into destination types such as:

  Inbound Calls – Applicable only to inbound traffic

  Agent Connect – Outbound calls to agents logged in via the Puzzel Contact Center, using any global number

  National Calls – Domestic calls to fixed or mobile numbers

  Nordics – Cross-Nordic traffic (for Nordic-specific solutions)

  Special Numbers – Calls to toll-free, national, or emergency numbers

  Other Countries – International calls

  SMS in [Local country] – SMS sent from a solution in the Local country and delivered in the Same local country:

  • Denmark
  • Finland
  • Netherlands
  • Norway
  • Sweden
  • United Kingdom
  • Other countries (sent from solution in the Local country mentioned above but not delivered in the Same local country)

  Toolbox – Includes number lookups and GSM positioning services (Norway only)

• Destination Category

  Further details within each destination type (e.g., fixed, mobile, toll-free, international numbers, SMS Gateway, Call Flow SMS). Due to the variety of categories, individual listings are not shown here. The combination of Destination Type and Category gives a full description of the traffic.

• Price Per Transaction

  The unit cost per transaction—applies to calls, SMS, authentication requests, chats, and more.

• Price Per Minute

  The billed rate per minute for applicable traffic types.

• Transactions

  The total number of traffic events (e.g., SMS sent, calls made).

• Minutes

  Total minutes consumed.

• Total Transaction Cost

  Calculated as: Price Per Transaction × Transactions

• Total Minute Cost

  Calculated as: Price Per Minute × Minutes

• Total Cost

  The sum of Total Transaction Cost and Total Minute Cost.