Digital First package

Puzzel's Digital First is for contact centre teams looking to improve channel management execution and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.

Discover

Improve your channel management execution and meet customers where they are, through digital channels.

                                                           What's included?
Channel Management
Website user behaviour
Dynamic banners
Web Chat and Messaging*
Contextual Routing
Agent Assist including Knowledgebase

To know more about the Discover package, download our product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in. 

Embrace

Improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.

                                                                  What's included?
Smart Chatbot
Customer facing Knowledgebase
Channel management
Website user behaviour
Dynamic banners
Web Chat and Messaging*
Contextual Routing
Agent Assist including Sentiment Analysis, Bot and Knowledgebase help for agents

 

To know more about our Embrace package, download the product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Published

09/09/2022 - 09:59

Last updated

09/09/2022 - 10:52
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