Digital First package
Puzzel's Digital First is for contact centre teams looking to improve channel management execution and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.
Discover
Improve your channel management execution and meet customers where they are, through digital channels.
What's included? |
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Channel Management |
Website user behaviour |
Dynamic banners |
Web Chat and Messaging* |
Contextual Routing |
Agent Assist including Knowledgebase |
To know more about the Discover package, download our product sheet here:
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.
Embrace
Improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.
What's included? |
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Smart Chatbot |
Customer facing Knowledgebase |
Channel management |
Website user behaviour |
Dynamic banners |
Web Chat and Messaging* |
Contextual Routing |
Agent Assist including Sentiment Analysis, Bot and Knowledgebase help for agents |
To know more about our Embrace package, download the product sheet here:
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.