Digital First package
Puzzel's Digital First is for contact centre teams looking to improve channel management execution and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.
Discover
Improve your channel management execution and meet customers where they are, through digital channels.
| What's included? |
|---|
| Channel Management |
| Website user behaviour |
| Dynamic banners |
| Web Chat and Messaging* |
| Contextual Routing |
| Agent Assist including Knowledgebase |
To know more about the Discover package, download our product sheet here:
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.
Embrace
Improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.
| What's included? |
|---|
| Smart Chatbot |
| Customer facing Knowledgebase |
| Channel management |
| Website user behaviour |
| Dynamic banners |
| Web Chat and Messaging* |
| Contextual Routing |
| Agent Assist including Sentiment Analysis, Bot and Knowledgebase help for agents |
To know more about our Embrace package, download the product sheet here:
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.