Puzzel Academy (Learning Management System)

The Puzzel Academy is our completely free online Learning Management System (LMS), where you can find a range of interactive short courses, as well as extra digital resources designed to support your professional development.

Topics include:

• Puzzel Contact Centre,
• Puzzel Workforce Management
• Puzzel Case Management
• Puzzel Conversational Intelligence
• Puzzel Web Chat (New)

There are courses suitable for agents, supervisors, managers and administrators.

The courses can be accessed anywhere, at any time and on any device. Managers can also track agents’ progress with insight into which courses they’ve completed and where any knowledge gaps may lie.

You can use the Puzzel Academy as a standalone training platform or use it in conjunction with face-to-face sessions for a more blended approach to learning.

The Academy has been designed with learners top of mind, with short, engaging pieces of content that can be completed as full courses, or dipped into when required. The content includes e-learning packages, videos and reference documentation.

All Puzzel customers receive UNLIMITED FREE ACCESS to the Puzzel Academy for all of their staff. 

Please contact your account manager, who can arrange for your staff to be given access.

If you are already a member and have been given user credentials, you can login to Puzzel Academy here