User Guide This section contains user guides, feature description, various integration documents and technical specification information that will help you understand Puzzel products better Back to Top Puzzel Contact Centre An omni-channel solution for contact centres Puzzel Case Management Consolidation of all incoming messages Puzzel WFM Accurate forecasting and scheduling Puzzel Digital Engagement Enhanced customer service and buying experience for your website Getting started with Puzzel ID Useful information on getting started with Puzzel ID Puzzel Sales Intelligence Bridging the gap between your customer service strategy and sales outreach Puzzel QA