Digital First Packages
Puzzel's Digital First is for contact centre teams looking to improve channel management execution and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.
Discover
Improve your channel management execution and meet customers where they are, through digital channels.
To know more about the Discover package, please request a product sheet by contacting our team.
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.
Embrace
Improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.
To know more about our Embrace package, please request a product sheet by contacting our team.
If you wish to personalise your package, please look for the Add-ons from list you might be interested in.
Compare Digital First Packages
Products |
Discover |
Embrace |
Channels |
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Web Chat |
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SMS |
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Social Messaging |
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Self-service
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Smart Chatbot |
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Consumer Knowledgebase |
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Agent Application |
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Agent Assist |
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AI-powered Agent Knowledgebase |
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AI-powered Interactions Analytics |
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CRM Pop |
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Agent Widget API |
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Channel Management |
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Real-time website user behaviour |
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Channel Management |
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Dynamic Banners |
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Dynamic Banner Behaviour |
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Dynamic Banner Content |
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Contextual routing |
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Automatic Load Management
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Chat banner control |
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Customer Engagement Resources |
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Chat conversation copy |
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Save Chat conversation as PDF |
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Mobile Optimised |
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Contact Centre Management |
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Proactive Interaction Rules |
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Bot trainer |
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Multi-skill Groups |
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Customisable design |
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Insights |
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Customer engagement reporting |
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Dashboard |
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Reporting & Statistics |
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Integrations |
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Access to Puzzel Marketplace |
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E-Task API |
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MS Teams |
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SMS Gateway |
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Digital Engagement Bot Gateway |
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Admin |
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User Management |
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Access Control |
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User Group & Profiles |
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Dynamic shortcuts |
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