Puzzel Product Packages

Find the package that is right for you

From the heart of Norway, we are the leading European CCaaS provider and the technology partner you should be talking to for innovative solutions that deliver success beyond voice, connected experiences and deeper employee engagement.

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Engage

Puzzel Engage is our essential contact centre solution. Combining voice handling with one other digital channel, it offers a truly omni-channel experience for your customers as well as an array of must-have features. Agents and managers are given everything they need to handle calls effectively, including softphone, IVR, call out, and audio management, while skills-based routing ensures customers are directed to the right people with the right skills to handle their enquiries every time. Puzzel Engage also includes e-mail case management, basic CRM integration and access to Puzzel’s APIs for extra customisation.  For more details about the package see here.

Delight

Puzzel Delight is our advanced contact centre solution. It combines voice with two other digital channels for a more impressive customer experience and is enhanced with artificial intelligence and extra automation features. In addition to voice standard, it also includes silent monitoring for improved quality control, and callback, giving customers a more convenient way to get in touch without having to wait in a queue. Puzzel Delight offers e-mail case management, basic CRM integration, access to Puzzel’s APIs, and our Advanced Agent Assist, which can guide agents through challenging interactions with helpful suggestions based on the customer’s mood. Agents and managers can also take advantage of surveys to measure and track customer satisfaction, and e-mail and SMS campaigns to proactively reach out to customers and start two-way conversations. For more details about the package see here

Inspire

Puzzel Inspire is the ultimate contact centre solution, combining voice with all other digital channels for standout customer experiences. In addition to all the benefits included in Puzzel Delight, it includes up to 12 months’ call recording storage for improved customer service and compliance and our powerful workforce management solution, Puzzel WFM. With Puzzel WFM, managers can accurately forecast demand and schedule staff to be in the best place possible to achieve the highest service level for their customers. They can also monitor Real-Time Adherence to track agents’ performance and behaviour. All Puzzel’s packages come with first-class reporting and analytics, enabling contact centre leaders to quickly measure customer satisfaction, agent and team efficiency, and maximise their return on investment. For more details about the package see here

Design

With Puzzel Design, you can build your own bespoke contact centre solution. We’ll help you choose the right channels, integrations, tools and automations to suit your unique business needs and contact centre environment. For more details about the package see here

Published

28/10/2020 - 14:14

Last updated

04/01/2021 - 11:14