Feature Comparison: Digital Engagement - Digital Journey Orchestration
The table below outlines the feature comparison between Puzzel's Digital Engagement services, End of Life for which has been announced here, and Puzzel's new Digital Journey Orchestration Services.
| Feature | Digital Engagement | Digital Journey Orchestration |
| Custom Scripts | Yes | No |
| Chat API | Yes | Yes |
| Visitor Identification | Yes | Yes |
| Bot API | Yes | Yes |
| Web Callback | Yes | Yes |
| 3rd Party Contact Centre Integrations | Yes | No |
| SupWiz Bot Support | Yes | |
| Puzzel Bot Support | Yes | No |
| Co-browse from Chat | Yes | Yes |
| Co-browse from phone | Yes | Yes |
| Screen share | Yes | No |
| Video chat | Yes | No |
| Booked meeting | Yes | No |