Guideline for downloading Raw data to local database

Let’s start to divide the database tables into two types; “basic tables” and transactional tables.

Basic tables are:

  • agent_event_source
  • agent_event_types
  • agent_result_codes
  • agents
  • call_event_types
  • call_result_codes
  • media_types
  • menues
  • queues
  • phone_types
  • user_groups (implemented as a view)

 

Transactional tables are:

  • call_events
  • agent_events
  • enqreg_header
  • enqreg_category
  • enqreg_topic
  • surveys
  • call_variables
  • call_relations
  • call_event_extras

 

Please note the important field call_id has datatype Numeric (19,0).

Published

07/08/2020 - 10:53

Last updated

10/08/2022 - 13:01
0
1