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A few words about statistics

Some of the issues discussed in this Raw data section are also covered in the Statistics section under Feature guide. 

This Raw data section covers:

  • Different measuring levels
  • Callback in queue: Wait time and Answered or not
  • Several ways to enter and exit a queue
  • "Offered" to agent
  • In which time period does a call belong in Puzzel statistics
  • First call resolution / repeat callers?
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Published

07/08/2020 - 10:58

Last updated

10/01/2023 - 14:31
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