Raw data details (PCC)

Articles in this section describes Raw data for Puzzel Contact Centre (Raw data version 1.9)

Two main parts:

  1. General information and details about what data records that are generated for different call/email/chat scenarios. 
  2. A technical part

 

The tables for Puzzel Case Management Raw data, all having names starting with "CM_" (Case Management), are shown in the Raw data sql db for all customers, but these tables will only have content for the Puzzel customers that have ordered PCM Raw data.    

It’s very important that part 1 (especially Call and agent detailed records) is read and understood before making queries and analysing the results.

Published

06/08/2020 - 14:06

Last updated

13/11/2023 - 10:59
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