Raw data details (PCC)

Articles in this section describes Raw data for Puzzel Contact Centre (Raw data version 1.7)

Two main parts:

  1. General information and details about what data records that are generated for different call/email/chat scenarios. 
  2. A technical part
It’s very important that part 1 (especially Call and agent detailed records) is read and understood before making queries and analysing the results.


06/08/2020 - 14:06

Last updated

26/05/2023 - 07:58