Raw data details (PCC)

Articles in this section describes Raw data for Puzzel Contact Centre (Raw data version 1.7)

Two main parts:

1. General information and details about what data records that are generated for different call/email/chat scenarios. 
   • Introduction
   • Call and agent detailed records (this section explains records generated for inbound calls, transfer/consult, outbound calls, callback, chat, email, Survey etc) 
   • A few words about statistics
      
2. A technical part
   • The database structure (data model, tables and fields) 
   • Functions and stored procedures
   • Guideline for downloading