Raw data details (PCC)
Articles in this section describes Raw data for Puzzel Contact Centre (Raw data version 1.9)
Two main parts:
- General information and details about what data records that are generated for different call/email/chat scenarios.
- A technical part
The tables for Puzzel Case Management Raw data, all having names starting with "CM_" (Case Management), are shown in the Raw data sql db for all customers, but these tables will only have content for the Puzzel customers that have ordered PCM Raw data.