How to Set Up a Data Source in SupSearch

SupSearch enables you to build powerful search engines tailored to your organization’s content. The first step in this process is setting up a Data Source—a container that holds the content your engine will learn from.

This guide walks you through creating, configuring, and populating your first Data Source.

Prerequisites

Before you begin, make sure you have:

• Access to SupSearch

• Article data. This guide will use data (json format), but many other options are available

What Is a Data Source?

A Data Source contains the raw material used to train a SupSearch Search Engine. You can import data such as:

• Articles – Documentation, knowledge base content, FAQs
• Chats – Real conversations between agents and customers
• Tickets – Logged customer support cases
• Questions – AI-generated queries based on your article content

Step 1: Create a Data Source

1. From the SupSearch homepage, click Data Sources.
2. Click Create Data Source.
3. Fill in the required fields:
   • Name: A recognizable label
   • Language: The language of your content
   • Type: For this guide, select Upload
4. Click Create Data Source.

You’ll now see the new entry listed with basic stats like the number of articles (which will show as 0 until you upload).

[Screenshot Placeholder – Create Data Source screen]

Step 2: Configure the Data Source

Once created, click on your Data Source to access its configuration page.

Here you can:

• Enable or disable Generative AI options (e.g., summarization, synthetic questions)
• View statistics
• Set synchronization rules (if integrated with a live content source)

For this guide, you can leave all settings at their defaults.

[Screenshot Placeholder – Configuration overview]

Step 3: Upload and Manage Content

Uploading Articles

1. Click into the Articles panel.
2. Click Upload Articles.
3. Select your .json file and click Upload.

Once uploaded, you can:

• Search articles by title or keyword
• Manually ignore certain articles
• Review sync status with your knowledge base (if connected)
• Click into individual articles to:
  • Edit titles or summaries
  • Add links or tags
  • Replace outdated content

[Screenshot Placeholder – Article detail view]

Uploading Chats

1. Navigate to the Chats panel.
2. Upload your chat transcripts (e.g., from support tools).
3. Click any entry to review the full conversation.

Chats are processed similarly to articles and contribute to improved search relevance.

[Screenshot Placeholder – Chat view]

Uploading Tickets

Tickets work just like chats:

• Upload support case records
• Review each entry
• Exclude any irrelevant cases

[Screenshot Placeholder – Ticket list]

Generating Synthetic Questions

To help SupSearch understand how users might phrase their queries, you can generate questions using AI.

1. Go to the Questions tab.
2. Click Generate.

SupSearch will produce a set of questions for each article. You can review and delete any that don’t fit.

[Screenshot Placeholder – Generated questions list]

What’s Next?

Once your Data Source is set up and populated, you’re ready to connect it to a SupSearch Search Engine.

Continue with the guide: