Digital First Packages

Puzzel's Digital First is for contact centre teams looking to improve channel management execution and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.

Discover

Improve your channel management execution and meet customers where they are, through digital channels.

To know more about the Discover package, please request a product sheet by contacting our team.

If you wish to personalise your package, please look for the Add-ons from list you might be interested in. 

Embrace

Improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.

To know more about our Embrace package, please request a product sheet by contacting our team.

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Compare Digital First Packages

Products

Discover

Embrace

Channels

 

 

Web Chat

SMS

Social Messaging

 

 

 

Self-service

 

 

 

Smart Chatbot

 

Consumer Knowledgebase

 

Agent Application

 

 

Agent Assist

AI-powered Agent Knowledgebase

AI-powered Interactions Analytics

 

CRM Pop

Agent Widget API

Channel Management

 

 

Real-time website user behaviour

Channel Management

Dynamic Banners

Dynamic Banner Behaviour

Dynamic Banner Content

Contextual routing

Automatic Load Management

 

Chat banner control

Customer Engagement Resources

 

 

Chat conversation copy

Save Chat conversation as PDF 

Mobile Optimised

Contact Centre Management

 

 

Proactive Interaction Rules

Bot trainer

 

Multi-skill Groups

Customisable design

Insights

 

 

Customer engagement reporting

Dashboard

Reporting & Statistics

Integrations

 

 

Access to Puzzel Marketplace

E-Task API

MS Teams

SMS Gateway

 

Digital Engagement Bot Gateway

 

Admin

 

 

User Management

Access Control

User Group & Profiles

Dynamic shortcuts

Published

Last updated

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