Puzzel has decided to postpone the decommissioning of our Old Authentication Service until further notice. Customers will be notified of the new End of Life date in this article and also through an email alert.
Puzzel is continually working to improve our software and services to stay abreast with the new technology and also best meet the needs of our customers.
Announcements
A piece of information to our customers that has happened or about to happen.
Dear Customer,
Your Verint Workforce Optimisation (WFO) solution hosted by Puzzel is being upgraded.
The WFO V15.2 software update will provide you with greater data security and stability, as well as a suite of new features and improvements, including:
This change announcement is only relevant for customers or partners who have a custom integration via Puzzel's API using api.puzzel.com and who are using a whitelisted IP address in their outbound firewall rules.
The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com.
The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com. These changes may necessitate customer-side updates to ensure uninterrupted service.
Dear customer,
We have an important update for you regarding our data centre migration initiative and the announcements made on the Puzzel Admin portal August 31st.
You're looking at Puzzels Help Centre.
The Help Center is designed to help you get the most out of your Puzzel service.
In our maintenance notifications we refer to the term General maintenance, which may include security patching, software & firmware upgrades, failover/redundancy testing, capacity expansions, certificate updates and equipment replacement.
During a general maintenance window the following scenarios may be experienced by customers:
This Support and Service Level Agreement (the “SLA”) forms an appendix to the Master Service Agreement ( the "MSA" or the "Agreement") entered into between Puzzel and the Custom
You are welcome to contact Puzzel Support via phone, chat or you can raise a ticket via our Help Centre (https://help.puzzel.com/submit-a-ticket) or our Customer HUB (https://puzzel.hub.puzzel.com).