Improved Search Experience in Puzzel Knowledgebase
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Announcements
A piece of information to our customers that has happened or about to happen.
Puzzel is committed to delivering modern, unified solutions that help our customers capture feedback seamlessly across every channel.
Over the past year, we have gradually moved towards more agile and frequent release practices. We are now in a position where most of our products follow a Continuous Integration/Continuous Delivery (CI/CD) model, meaning that new features and improvements can be released at any time, without waiting for scheduled maintenance windows.
Puzzel ID is a powerful identity and access management solution for Puzzel applications, aiming to substitute existing Puzzel sign-in during 2025. To this effect, Puzzel is opening a Puzzel ID Adoption Window, effective from the 8th of April until June 30th.
With the exciting roll out of Puzzel ID offering a new and improved way to access your Puzzel applications, we have decided to decommission Auth0, a third-party service currently used by Puzzel to facilitate Single Sign-On for some of our customers. The End-of-Life date for using Auth0 services with Puzzel applications is June 30th, 2025.
At Puzzel, we are committed to empowering our customers with the most advanced and user-friendly self-service tools, designed to meet the evolving needs of modern, competitive contact centers.