Add-ons You can personalise your package by adding one or more add-ons from the list to suit your organisational needs. LiveShare Video call Co-Browsing Screenshare Customer Interaction Resources Dialler Voice transcription Extra recording storage Case management Customer Hub Schedule a Meeting SMS notifications for meeting booked PCI Phone Payment Identity & Verification AI and Self-Service Consumer Knowledgebase Digital Engagement additional domains and interfaces Puzzel Smart Bot Puzzel Smart Bot and additional intent models Contact Centre Management Puzzel WFM Puzzel Quality Assurance Customer Insight Performance Management Raw data Text to Speech (TTS) Voice Bot Digital Engagement Internal Authentication Service Digital Engagement External Authentication Service Third-party integration modules Salesforce Zendesk Dynamics CRM Presence Hub (NO, SK, DK) Digital Engagement Bot Gateway Google Analytics Digital Engagement Generic API WhatsApp Single Sign-on SMS Digital Engagement Hosting Digital Engagement Dedicated Hosting Digital Engagement Account Specific TURN server Digital Engagement Local Data Storage Digital Engagement Test Instance Traffic and Connectivity Puzzel Express Connect SIP Trunk Puzzel Partner Connect SIP Trunk Multi carrier option (UK only) Puzzel Private VPN Trunk for partners Telenor IPT Partner Connect Telia NO Partner Connect NetNordic Partner Connect SIP Trunk Premium SMS (Norway only) Gold Access number Back to Top Book traversal links for Add-ons ‹ Previous article Return to section home Next article ›
