Editing the Customer Hub

In this section you will find the following fields:

1.     Name: Choose the name you would like for your Customer Hub

2.     Email Address: Choose the email address you would like the authentication emails to originate from

3.     Customer Hub URL: The URL that users will access to reach their Customer Hub. The URL will always have this format  - https://(tenantname).hub.puzzel.com

4.     Customer Support Email Address: This email address will be shown on your Contact Us page

5.     Customer Support Phone Number: This is an optional field where you can add a support phone number to be shown on your Contact Us page.

6.     Select forms to display to customers when submitting a ticket from the Customer Hub: This optional field allows you to choose which of your pre-configured Puzzel Case Management forms will appear for customers when submitting a ticket in your Customer Hub.

This setting section allows you to configure:

1. The Customer Hub’s title, with a maximum of 20 characters.
2. The Brand Logo for Content Pages and Email: Your logo should be up to 80 px in height and a maximum file size of 100 kb.
3. Favicon: Your Favicon is the thumbnail that will appear for your tab in the browser window. You can use the following file types, with a maximum file size of 100 kb: .jpg, .png, .ico, .gif and .svg.
4. The Customer Hub Description: Here you can insert a description for your customer hub, of up to 80 characters.
5. Authentication Email Description: This text will frame your verification code.

Where you see the option to “Reset to default”, you are able to click on it and return to the default options available for your Customer Hub.

This section allows you to choose which brand logo will be positioned in your Sign-In and Contact-Us page. The maximum file height is 80 px and the maximum file size is 100kb.

There are three templates to choose from, the Puzzel Ruby will be set by default but you can also choose the Grey or Light theme options.