106 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… end of January 2019, support for TLS versions 1.0 and 1.1 was deprecated and applications using these protocols are … using our products, you will need to upgrade to a more modern browser with TLS 1.2 support (or later), and/or  you … desktop client to the new and final version (1.22.x) which was released in the October release window, available at  …

… you that support for WMA (Windows Media Audio) format in call recording files delivered to FTP will be discontinued … delivery via FTP. What you need to do If you still require call recording files to be delivered to FTP, please contact … files delivered to FTP   … End of Life Announcement: WMA Call Recording Files Delivered to FTP …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … name for your client (this is not the client ID) Grant type : Choose the appropriate OAuth grant type, for APIs … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… 'log': 'consolelog.min', 'moment': 'moment.min', 'modernizr': 'modernizr-2.8.3', 'jquery': 'jquery-latest.min', 'jqueryui': …

… to the new Agent Application This document is based on the video below, put together by our Product team. To see the … user guide for the new Agent Application, go  here . If the video appears blurry, please increase the quality setting (the cogwheel icon) in the video player to HD-1080p. Why change to the new Agent …

… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … will feature a completely updated look and feel.    The modernized interface is designed to be more intuitive and … to a new portal—it’s part of a complete rewrite and renewal of the Puzzel SMS Platform. Based on insights from our …

… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … will feature a completely updated look and feel.    The modernized interface is designed to be more intuitive and … to a new portal—it’s part of a complete rewrite and renewal of the Puzzel SMS Platform. Based on insights from our …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… If the agent, while connected to a caller, sends an SMS or an Email to the caller (or to any number/email … Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new request with media type "Social media", where all the SMS sent will be shown in the Content tab for this request. …

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… following URL: Global: https://app.puzzel.com/psi   Browser requirements Puzzel Sales Intelligence should in general … Signal-R / WS             … Puzzel Sales Intelligence Basic Requirements …