88 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… product documentation is available here . To keep the context in our conversations, we will need to look for the … switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… If the agent, while connected to a caller, sends an SMS or an Email to the caller (or to any number/email … Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new request with media type "Social media", where all the SMS sent will be shown in the Content tab for this request. …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… The following section outlines how to send surveys created in Puzzel Customer Insight, using the Puzzel Chat Application.   To send the survey you will need to access the Survey Editor in Customer Insight and copy the Survey ID.   …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… "1.0" \ }' 'https://auth.puzzel.com/api/Authenticate/LogIn' Request URL https://auth.puzzel.com/api/Authenticate/LogIn Refer to … auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { …