174 results found

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …

… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … will feature a completely updated look and feel.    The modernized interface is designed to be more intuitive and … to a new portal—it’s part of a complete rewrite and renewal of the Puzzel SMS Platform. Based on insights from our …

… be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …

… SMS services! As part of our ongoing commitment to providing you with the best, most secure, and user-friendly … transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … We’ll provide clear instructions to make this process as simple as possible. Puzzel ID: Enhanced Security and Simple …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… is the capability to identify patterns written in running text. This means that information such as credit cards and … numbers can be recognised and wiped automatically. Regular expression based pattern matching is used to support wiping text in chat messages.  The system recognises credit card …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… call and specifies the service in question.   Intent text Puzzel can configure the ‘My Intent’ text on your request. When the Caller see resemblance with the …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … of a visitor should be presented to an Agent in a way that indicates that this information is reliable and can …