234 results found

… The reason we are making these enhancements is due to a diverging understanding between customers of how the … Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, …

… since it’s not belonging to this customer   Column Name Datatype Description agent_id int A unique number identifying … Portal. Unique within same customer key. Needed only if you want another id than the auto-generated user_id shown as … For agents that handle written requests, there will always be one “normal” agent_id (the ‘main’ agent) and one or …

… as well. In order for the integration to work, two software must be installed on the agent's PC: Jabra Chrome … Note that the user needs access to download and install software on the PC. Installing Jabra Chrome Extension The Jabra … But these will not identify the user or the headset in any way. Puzzel is supporting the integration, but is not …

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which contains the contents of the original post. Filter Type – this is a dropdown, which lets the agent choose the …

… things are more complex than phone only solutions. A Puzzel agent can handle only one phone call at a time, but several … written request is shown as a Dialog tab in the Puzzel agent application. For each customer/user group or per agent, several properties are defined, the most important …

… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026  January Jan 6, 20 Jan 13, 27 2026  February Feb 3, 17 Feb 10, 24 2026  March Mar 3, 17, 31 Mar 10, 24 2026  April Apr 14, 28 …

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …

… cm_ticket_responses cm_tickets cm_jira_issues cm_time_trackers   cm_form_field_answers Contains/used for: A … datetime2 The date the field was first populated (UTC) dte_updated_at datetime2 The date the field had it's latest update (UTC) form_field_name nvarchar(2500) * Name of the …

… information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest … regarding” 4. “I'm interested in knowing more about” 5. “I want to know more about”   This will give you an intent with …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …