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… colour formatting for greater visual appeal Tooltip providing a short description about each of the metrics when … to look at the data from a specific perspective. Click on individual reports to more in detail. Sites Solutions Queues …

… graphical representation of the shift at the interval you want the activity to start, again, click   ‘Add Activity’.   … a whole week. After clicking   ‘Add Activity’   choose the type of activity (typically Break or Lunch) Choose the   … the Day (Mon-Sun).   Tick the boxes for each day you want to copy the activities for and click   Copy .   Repeat …

… to page Statistics - Report subscriptions could see and edit each others Report subscriptions until May 14th 2025, when Report subscription " owner " was introduced. After May 27th 2025 users can only see their … appear. Each Report subscription's details are shown in 4 different tabs: Report and email recipients, Parameters, …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… This chapter explains how to do that. Configuration for the different mail systems are separate and are called providers. How to configure the different providers are explained below. At any point it is … The profile that is currently selected is the one being edited. All the different profiles will be run by the sync …

… allows you to view chat transcripts and listen to call recordings archived in the Puzzel application. It is a passive … with the customer and provide a greater customer service. Adding the component to EnquiryLog page To add the record … toolbar at the top right corner of your screen and select Edit Page option. This will open the Page designer screen In …

… active … Release Notes Puzzel Case Management February 17th 2026 …

… The limitation of forwarding an email to another email channel within the Puzzel … the case. By having everything in one ticket, it becomes simpler and more streamlined for agents to trace back …

… every 5 minutes. This service is only available in Norway, Sweden, Denmark, and the UK. The Chat survey is offered … is given the option to rate the chat either upon the chat ending, or having been sent a copy of the chat transcript to … can be given in stars or using radio buttons. Stars are the simplest, with ratings of 1-5 stars, while radio buttons are …

… saw almost everything in-store go online. It gave rise to a digital economy only talked about at industry conferences … What is clear is this uncertain period has paved the way for newer, faster and bolder innovation– and retailers … profits in the long-term. The research and market trends discussed in this guide reveal a clear requirement from …

… Select Campaign Settings from the left hand menu Click the Edit button at the side of the Campaign name you wish to Edit Click   View Vacation Allocation Calendar Manually enter …

… activated phonetic name search as a permanent feature, but want to make an exception for a particular search, just … search text with the "!" character. Phonetic search is then disabled for that search. To do a phonetic name search only …

… in chatbot responses using string interpolation Data Types BotScript supports a subset of Python types: … Access: api_response['TicketId'] Sets Creation: {1, 2, 2, 3} → {1, 2, 3} (duplicates removed) Strings Newline: …

… 2. Click  Imported contacts & filters For instance, you may want to understand when and where the word “complaint” is … Phrase  search in the drop-down and simply type in what you want to find within the imported conversations (key word or …