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… When Advanced is clicked (instead of Basic ), more search parameters are available.   Advanced search parameters You can search for calls/chats with Speak time, Recording time or …

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a … Added an indicator to show if a response sent by a mailbot was sent as an actual reply or a hidden note. Expanded … where passwords were visible in the BotAdmin "Create User" modal. Addressed issues related to bot uploads with GenAI …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… made in this release mainly concern  Agent Assist   and  Knowledgebase . Note that some of these features may require … and/or monthly cost element associated to it. Agent Assist Knowledgebase panel - support for related articles Knowledgebase panel now displays an icon where one or more …

… a name for the application iv. Under “Supported account types”, select “Accounts in this organisational directory … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… Teams. Fixed a bug where the active event in the calendar was no longer highlighted. Fixed selection area for …

… Example response { 2 "authenticationSchemes": [ 3 { 4 "name": "OAuth Bearer … 9 "type": "oauthbearertoken", 10 "primary": true 11 } 12 ], 13 "meta": { 14 "resourceType": … 17 }, 18 "bulk": { 19 "supported": false 20 }, 21 "documentationUri": … 4 ], 5 "totalResults": 1, 6 "itemsPerPage": 1, 7 "startIndex": 1, 8 …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… user, untick the inherit box and set the desired values you want for that user Please note that if you for a single user … value for a property (e.g. set Wrap-up timeout phone to 60 sec), and you later move this user to another user group … user, enter a new value and click Save changes . Property types The most important property types are: ON/OFF …

… planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel Sales … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first …

… to the email as an excel (or csv) file. Until May 13th 2025, all users with access to page Statistics – Report … filters had access to Reports subscriptions. From May 14th 2025 we started making Report subscriptions ‘personal’ . On … is correct for all your Report subscriptions. From May 27th 2025 users only see their own Report subscriptions on this …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … list for Finland. In addition, we have added the Swedish/Danish constituency day to the predefined national holiday … loaded within the iFrame. This can also be specified later. Type – the default type, which should be used for the …

… and configure each number to make it possible to display outwardly. Numbers must then be added to each user account in … message can be played for the caller. The call can be forwarded to another number (e.g., a switchboard). An inbound … moment, while smaller numbers in parentheses represent the totals for the current day.   Dialer configuration Choose …