443 results found

… Puzzel SMS Messenger is a cloud hosted SMS tool for individual and broadcast messaging, fully managed and operated … Groups     Contacts Under the contacts menu, you can add, edit, and delete common contacts. The contacts are predefined … recipients of messages. These can also be included in different groups. Click “New Contact” or “Import”.   Add …

… Do you want to build a report based on User, Team, Channel, … Tickets  – The number of new Tickets created manually (excluding Child Tickets) during the selected time period New … during the selected time period including Replies, Forwards, Auto Replies, Automated Follow-Up messages and System …

… Puzzel Contact Centre requests, that is, calls (and recordings), chats, emails (including e-tasks and scheduled … the end-customer might not answer the Survey right away. Please note that a call/chat usually ends 3-30 minutes … email's/task's duration might be hours or days (due to long wait time in queue). For requests with media type Email and …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… an article can belong to one or more sections from same or different categories.  To create a new category:   Click on the Edit menu option at the top of the left pane When the buttons … appear next to each category, navigate to the one you want to edit and click the pencil icon next to it A pop up …

… Standard reports you have access to.   If you tick the radio button ‘Custom Reports’, you will see a list of your … are shown.     From here you can change time period if you want something else than Yesterday click arrow down or Show … time period when you select a report is Yesterday . If you want to see the report for Yesterday, simply click View …

… of the contact-sources available in your solution. When sending a message or making a call, you must first choose among … the system will call the number/agent/contact you want to call. When in an outbound call, most of the call … a call for further details. Search  Select the sources you want to use for your search, enter a search query, and click …

… Forms are used in Sales Intelligence to collect various types of information. Forms can contain information for the … well as one or more questions. Each question has a specific type (text field, checkbox, etc.). Forms feature are also … a test form where you can practice and test different field types and settings.     In the List tab, all the fields in …

… This article provides an overview of changes and additional features included in the release window of  October … names as these activities are still used in particular way (EG Break & Lunch are used when manually adding a shift … lateness report no matter what time they logged in. This was because they would be shown as in adherence at the start …

… Now you can create a new user group and select what kind of type it should be (Admin, Agent, Wallboard, Bots). If not all your agent user groups should … as an alternative to select a user group type. If you want e.g. 5 agent user groups in business area x with …

… is disabled by default" toggle Applies to All Rule Types: Event Rules, New Ticket Rules and Outbound Ticket … • Agent replies (outbound emails) • Auto replies • Forwarded emails (only if marked as public) • Replies to … … Release Notes Puzzel Case Management November 11th 2025 …

… description is to give the customer a good understanding of what the data means so that the data can be used … success. Puzzel Case Management offers two distinct ways to access and analyse data: The PCM Report Builder and … with these tools, offering deeper insights. If you want to fetch the PCM Raw data and store it in you own …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… "xxxxx", "sessionId": "YourSessionID", "expiryDate": "2022-08-31T23:14:25.98" }, "languageCode": "SE", … Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, …