1912 results found

… to configure single sign-on (SSO) to Puzzel using an external identity provider such as Entra ID (Azure AD), ADFS … id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … be: https://app.puzzel.com/agent?idp=864546B6-CD85-42FF-97D8-E9D921F130E4 Note that the “Scheme” value can be …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … URI, you will only need to add more permissions listed in Adding permissions to Microsoft Teams section . You will not … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas … the support request and facilitate the agents’ understanding of requests, ensuring empathetic delivery through … efficiency during inbound peak times by automatically adding attributes to triage tickets when common business …

… associated to it.   Administration Portal Archive - Fast forward/rewind when playing call recordings We have done some … Including a fix for rendering Agent Assist URL's to clickable links in chat conversations.   Chat Application This … Knowledgebase widget with a list view of the files and the types. Supported files include .doc, .docx, .xls, .xlsx, …

… This article provides an overview of changes and additional features included in the Puzzel Contact Centre … of a new App in Azure AD.  With MSAL, authentication towards Azure AD will be experienced as smoother and less … Appointments" is enabled, in addition to authentication towards Azure AD. Improved Teams search We have improved our …

… This article provides an overview of changes and additional features planned for a release on  Nov 12th, 2024. … be deployed. If an Admin Portal user had selected a custom Wallboard logo and you tried to delete this user, the logo … the rule being disabled if the associated customer record was deleted (e.g., due to GDPR settings). The dependency …

… in the release implemented in the evening of November 1st, 2022 . The changes made in this release concern the Puzzel … Export - Overtime year wrong … Release Notes November 1st 2022 …

… that node. If a node has no matching methods, it will always match (unless another sibling node matches first). How … Matching is case-insensitive (e.g., “Hi” = “hi” = “HI”). Always matches with 100% confidence.   Example: Hi  Hello  Good bye   If a visitor types “hi”, “Hello”, or “good bye”, this node will match. 3. …

… Puzzel SMS Messenger is a cloud hosted SMS tool for individual and broadcast messaging, fully managed and operated … Groups     Contacts Under the contacts menu, you can add, edit, and delete common contacts. The contacts are predefined … recipients of messages. These can also be included in different groups. Click “New Contact” or “Import”.   Add …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is … opened in the e-mail request tab. As default and due to backward compatibility, CRM popups are default still opened in a …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… Recording file formats and file names If you want to store the call recording files in your own … </sessionInformation> <requestInformation> <requestId>467224</requestId> <remoteAddress>21498175</remoteAddress> … <ownerType>user</ownerType> <ownerTypeId>1</ownerTypeId> …

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …