81 results found

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for … on when you click Add user group, we will ask you to select type: Agents Admin Wallboard (only access to Real-time – …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … step, by clicking the second tab... Step 2: Add contact types & assign evaluators Click the + New contact type …

… flexibility to adjust the preparation time for various types of tasks. There is an option to snooze the reminder, … Centre Chat (new) Add link button to interactions A new type of button called link button is now available to add in …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … the editor and select standard option for regular article type               Enter the title of the article. For … current date and time is selected Select the language you want ot create the article in from the drop down menu Click …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… The Switchboard tab is aimed for Agents that are using the Agent … recommended that the phone tab is disabled in Admin if the Switchboard tab is to be used! Contact support if you … queue. It also displays the status of the queue, agent availability and if the queue is open or not based on …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… supported. Schema   Attribute name   Sub-attributes   Data type   Example   Description   SCIM Core 2.0 User … Europe/Oslo The user's time zone in the 'Olson' time zone database format. groups   complex   A list of groups to … for a user.   Schema   Attribute name   Sub-attributes   Data type   Example   Description   Puzzel data …