97 results found

… To enable acknowledgement on quality evaluations: Go to  … prompt, you'll be directed to the following screen: Once enabled, all evaluations (past and present) will have a new … appears at the top of the evaluation. Reporting If you have enabled evaluation acknowledgement, you will get a new …

… call/silent call callback will be to the same number as was called the last time. A file with contacts can be … can put a file on Puzzel's secure FTP server when you want (Puzzel will detect a new file and import it).  When a … or in the CRM system where the contact information was shown. On the Dialler main page, you will see the …

… in a specific queue The bot stops the workflow and waits for context for a set time The bot stops the workflow and waits for the user to input context which will be assigned … workflows depending on date settings Sets case type Waits for a defined amount of seconds Enables or disables …

… to see a list of all active customers. Click on the edit button against teh customer to view his/her details.  First tab displays customer details which can be modified and saved.  Second tab will show Tickets, where agent …

… To view, edit, start or deleting a scheduled 1-to-1 meeting Go to  … facilitator. Each meeting can be actioned in one of three ways:  View ,  Start  or  Delete. As the meeting … facilitator selected  participant preview  when the meeting was set up, then a  View  option will appear enabling you to …

… a call. You can change your status to Ready whenever you want. Busy If your phone gives out a busy tone (you are on … connected to a caller and you need a break after this call, wait until the call has ended and you're in status Wrap-up, … requests (chat, e-mail/task, and social) in the same was as for calls, you can receive them based on your …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … is pre-populated with existing Originator and Originator Types "Recipient" is set by default to the Caller’s number …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … outcome colors: SI customers transitioning to the new UX will automatically receive new standard colors for all … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… this step you need access to your company’s Azure Active Directory in the Azure portal, if you are not an IT … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… Puzzel SMS Messenger is a cloud hosted SMS tool for individual and broadcast messaging, fully managed and operated … Groups     Contacts Under the contacts menu, you can add, edit, and delete common contacts. The contacts are predefined … recipients of messages. These can also be included in different groups. Click “New Contact” or “Import”.   Add …

… Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data … in this table. Join this table from 'cm_tickets' if you want to get the text/name for the priority. Column name Data …

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … application in order to authenticate the user (agent) towards Skype for Business. Configuring Skype for Business App … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to …

… pane includes the following tabs: General Settings Conditions In this section, we will cover General and Settings. For Conditions, please see the following section, "Survey … since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… CRM The CRM mode is used as a complement to the standard dialer/outreach process, describing a longer sales process. … *Offer*, with final outcomes of *Order* or *Lost*.  Any modifications to these are handled by support.  To create a … sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… (entered as logon number if Puzzel Softphone is not used). add_originating : If an Additional calling party number was sent together with the … on hold and/or make consult calls. In statistics reports Details per agent per queue and Details per agent we have …