324 results found

… Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.  Puzzel …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … modal. This feature is visible when creating offers, orders, and bookings. The validation rule for editing and …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … If your DNS record already contains spf.logicalware.com then there is no need to add an additional record …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… guide of how to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …