158 results found

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … lists. The dashboard changes include adding new columns to existing components. Refer to the updated help panel for …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… space. A search returns rows that begin with your entered text. If you have access to more than one Organisation, you will see a dropdown list box where you can choose which organisation to search in. From … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… during your trial period with a reminder of your trial expiration date as shpwn below: End of Trial Period If you …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , please note these will stop working on October 8th, 2024.   Relevant documentation on how to move to the new API …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … “Add”-button.       8. Click “Rules” 9. Click “Add Rule” 10. Give the rule a “Name” and “Description”.   11. In text field “Value” add the exact URL to Puzzels demo page:  …

… are categorised as additional features, improvements to existing and bug fixes. Additional Features No additional features are in … timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… click  Create template  and you'll be taken to the next screen  Here, you can start adding agenda items to your …