262 results found

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … Portal's Archive) after the recording is done. There are 3 ways to set the sensitive flag on a call recording.  An …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… The Survey Designer empowers you to create different survey types quickly and easily, schedule them across channels and … at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an …

… at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an … performance. Customer Insight is the easiest and fastest way to gather real-time actionable insights. Puzzel Customer …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … Expiry Date for the specific article.    Tags can be of two types:  NLU tags [ auto generated based on the title and …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… Solution release implemented in the evening of June 4th, 2020. The changes made in this release mainly concern the … Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … step, by clicking the second tab... Step 2: Add contact types & assign evaluators Click the + New contact type …

… information that should be presented in a prominent way. For more information on this, please see the relevant … insights about your customers in your market, their wants and needs, and the important areas your business can … Puzzel Customer Hub access to 10 or more organisations, was causing the Puzzel Customer Hub login process to fail. …