159 results found

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is … opened in the e-mail request tab. As default and due to backward compatibility, CRM popups are default still opened in a …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… of de AHT, kan de hele forecast naar andere weken worden gekopieerd. Met deze methode is het mogelijk om snel forecasts … wekelijkse volumes aan te brengen. Om een forecast te kopiëren, gaat u naar Gegevens > Kopieer forecast. Kies de weken waarnaar gekopieerd moet worden in het pop-up venster en …

… käsittelyajan muutokset on tehty, voidaan ennuste kopioida muille viikoille.      Tämän menetelmän ansiosta … määriin skaalaustoimintoa käyttämällä. Jos haluat kopioida ennusteen, valitse Tiedot > Kopioi ennuste (Data > Copy Forecast) . Valitse kopioitavat …

… som gjorts i kontaktvolym eller AHT kan hela prognosen kopieras till andra veckor. Med den här metoden kan man … längre tidsperiod och göra massändringar i veckovolymerna. Kopiera en prognos genom att välja Data > Kopiera Forecast . Välj veckorna du vill kopiera till i …

… eller gjennomsnittlig behandlingstid, kan hele prognosen kopieres til andre uker. Du kan bruke denne metoden til å … masseendringer i generelle ukentlige volumer. Hvis du vil kopiere en prognose, går du til Data > Kopier prognose . Velg ukene du vil kopiere til på …

… AHT (Gennemsnitlig behandlingstid), kan hele prognosen kopieres til andre uger. Denne metode betyder, at det er … af de samlede ugentlige volumener. Hvis du vil kopiere en prognose, skal du gå til Data > Copy Forecast (Kopiér prognose). Vælg de uger, der skal kopieres til, på …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions for screen readers like JAWS, and … shortcuts and ensuring an optimised user experience.  WAI-ARIA  WAI-ARIA enables web developers to enhance the …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …