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… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be able to … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules …

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… NOT required and an uploaded file contains duplicates , a warning is given (the duplicates are shown) and you can … a Key that already is in the Dialler list (a duplicate), no warning is given and the file is imported (since you did not … and 03333000066 will work, but not +44(0)3333000066. If you want to use the API to delete a contact (without an …

… This article provides an overview of changes and additional features included in the planned release window of … a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost … please note your Account Manager will reach out to discuss a migration plan. Key features Integrated into …

… it will be automatically created.   Suspend / Delete / Edit - User Settings and Customization   Please note, with … will be initially applied. An admin user can consider editing the user profile in the Puzzel Case Management … user's preferences and access rights. This can include adding a user signature, assigning teams, adjusting the user's …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields,  TenantId  and  ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… This document provides an overview of changes and additional features included in the Puzzel Contact Centre … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … by this. The integration requires installing 2 software on the agent’s PC (users need access to download and …

… for improved navigation and workflow clarity. Fully backward compatible with all existing Supsearch configurations. … exception handling ensures sensitive or regulated cases always follow fixed paths. Built-in AI guardrails keep … with control : LLM adapts in real time while respecting boundaries you define. Smarter conversations : Customers get …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … Section 4 below.  3.2 "Availability is calculated as the total time (in minutes) when the Service is available to the … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… This article provides an overview of changes and additional features included in the planned release window of … filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page …