142 results found

… called Chat (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… Microsoft tenant, the tenant will be visible in the list. Additionally, you will see options to Edit, Renew, and Delete. 6. Define Email Retrieval: To pull … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… functions. This document provides an overview of activity types, with a focus on PCH Puzzel platform-supported actions … to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: …

… allows agents to create new child tickets which link directly to the ticket they are currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …