142 results found

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… click on the  Generate  button. A message will be displayed to confirm the successful creation of the … the certificate information will be displayed in the panel below. We will use this … within .pfx container with a private key. Select the target directory and enter a password to the certificate in the  …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… The Email Settings can be edited when designing the Survey, in the General section.    Email Settings: Enter the … Save your changes   [/collapse] [collapse title="SMS Configurations" collapsed="collapsed"] The SMS information can be edited when designing the Survey, in …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… Legacy Knowledge Base Upgrades Final Reminder Following our announcement from January 28th 2026 , an automated …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … the just saved-as solution; page Services=>Editor lists 2 folders: “ControlCallflow” and “SharedTimeConfiguration”; …

… Scheduled tasks (and email and chat) are shown in the Admin Portal’s Archive in addition to in Raw data table …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … the Knowledgebase Management System by pressing the  icon next to the search bar. This will bring up suggest article … below. Click on Send to see a sent confirmation dialog box. The bell icon to the top of the menu allows quick access …

… With Puzzel Case Management, it's simple to integrate an email channel with Microsoft Outlook via GraphAPI. Follow the steps below to set it up: 1. Enable Microsoft Integration: Make sure the 'Microsoft' integration is …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …