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… To edit role titles, configure the permissions assigned to each … set of permissions which can be accessed by clicking the Edit link. The original person who set up the account is … go with this role, can access all parts of the system.  Editing roles & permissions If you use titles which are …

… to allow selection of a specific subset of data: If you want to focus on a very small subset of the data, simply … renders initially, it may look something like this: If you want to focus on a specific range - for example, the initial … past few months is too big, this can be broken down into individual Months.  Let us see what impact this can have. In …

… of their account.  For more information on what to expect with the New Traffic Invoices, which will be …

… to the access point, associated with the service Message type this dictates the types of message that can be fetched. Private message will … this is already a Private message channel, the Message type field is not modifiable. One can proceed to select a …

… Dashboard The dashboard provides a new, modern interface, simpler setup tools, and great options for customization it … Click the +button to create a new Dashboard.    When editing a dashboard you can:  Set a name Make the dashboard … group You can also add sales competitions Agent dashboard always shows data from current day.       … Dashboards …

… the necessary permissions to pull emails from your mailboxes. 5. Validate Connection: Post successful connection to … your access token for Microsoft GraphAPI if required. 9. Delete Connection: Click the 'delete' action button if … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… Portal, allows for two important functions: Enabling or disabling visibility for a specific widget for the current customer Adding or editing widgets and its properties The tab menu looks like …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… The way users sign into the Puzzel Contact Centre applications … can use the new URLs to sign-in with Puzzel ID and discover the app launcher and new organisation settings.  … can be configured, you only have to follow the simple steps of the relevant user guide here. If you use …

… only they can evaluate. Each operational environment is different - That's why we implemented our Evaluation Review … the evaluation, speak with the agent if appropriate, edit and/or publish the evaluation to reports. If necessary, … that the evaluation is published to reports in the normal way. However, on pressing the Send to manager button, a …

… This article provides an overview of changes and additional features included in the planned release window of … button, but instead of silence, the customer hears standard wait music. Simply press the button in the panel. This … customer buckets Possible to enable on bucket level with a simple click The description is displayed to the agent in …

… access the requests content, that is, play the call recording or see the chat log. You can also download call … (mp3-files) and chat logs from the Archive. If you want to download a simplified version of the General … request. Queue The name of the first queue this request was in QueueStartTime The date and time the request arrived …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… cycle here at the start of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as …