142 results found

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. Instruction 1 contains instructions to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… The Email Settings can be edited when designing the Survey, in the General section.    Email Settings: Enter the … Save your changes   [/collapse] [collapse title="SMS Configurations" collapsed="collapsed"] The SMS information can be edited when designing the Survey, in …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … a skill or change skill level in a profile, and at least 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and …

… Legacy Knowledge Base Upgrades Final Reminder Following our announcement from January 28th 2026 , an automated …

… need to make sure that you have read the information regarding a potential need for an amended Data Processor … level, user group level or for specific users from the accordion labelled ' Admin Portal Menu ' as shown below. The following properties may need to be enabled depending on which user groups or users you wish to grant access …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … the Knowledgebase Management System by pressing the  icon next to the search bar. This will bring up suggest article … below. Click on Send to see a sent confirmation dialog box. The bell icon to the top of the menu allows quick access …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …