124 results found

… acts as the searchable layer that connects one or more Data Sources to user-facing queries. Each Search Engine … can: Create and configure Search Engines Connect existing Data Sources Train the search model with real or labeled … accuracy 💡 Tip: A Search Engine is only as powerful as the Data Sources connected to it. Make sure your Data Sources …

… as it’s being recorded; recipients can decide to pick up mid ‑ message. Carrier labels (“Spam/Scam”): Operators … receive a call from an unknown number, many will look it up on free number ‑ lookup services before deciding to answer or call back. If your …

… with review rights can access How to Use For authors who want to send an an article version for review, from "Version …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a … Added an indicator to show if a response sent by a mailbot was sent as an actual reply or a hidden note. Expanded … where passwords were visible in the BotAdmin "Create User" modal. Addressed issues related to bot uploads with GenAI …

… Teams. Fixed a bug where the active event in the calendar was no longer highlighted. Fixed selection area for … Moved the scrollbar for predefined chat messages into the modal itself to make it more user friendly. Moving the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with … “total_sum” in the visitor’s browser is >1000   Open image-20250612-122121.png   … Rules engine for Chat (new) …

… user, untick the inherit box and set the desired values you want for that user Please note that if you for a single user … and the company has inherited the value:   If your company wants another value for Busy timeout, untick Inherit and … group or user " on top of page Users - Products. IN the modal that opens, you can select a user group and possibly a …

… Dynamics domain. For example: https://puzzeldevelopment.crm4.dynamics.com/main.aspx Puzzel Customer key Customer number …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… Centre Solution release implemented in the evening of June 4th, 2020. The changes made in this release mainly concern … Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for …

… report in a Dashboard widget for e.g. yesterday and you want to see the same (custom) report for another time … herself and/or some other admins. In the Filter Dashboards modal (where all Company Dashboards are shown) we start … be lots of Dashboards, and the Dashboard name might not always be very informative.  Auto-deletion of unused …

… each logged on agent. However, the profile name does not always tell you which system queues that are covered. … controls now sync state with the Agent application's software buttons like Mute, Answer, etc. The integration is … in the product, there is no need to install additional software and enables automatically when EPOS headsets are …

… specific task such as Chat, Email, or Phone. There are two types of tabs, depending on whether they are customizable or … tab To edit an existing tab, or customize a tab, which was newly added, simply click on its name. This will open … there can only be one instance of the tab Enable 'Tab is always open' property – determines whether the tab stays open …