157 results found

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… event for a Scheduled task contains source, queue_key the scheduled time (dte_scheduled_callback) and the … not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … to T1b At T1b the request is put into queue, and then at T2 it’s sent to agent First (at T0a), a pre-initiation event …

… Final Reminder Following our announcement from January 28th 2026 , an automated upgrade process has been rolling for … system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… does not answer, Puzzel might do 1 or 2 more tries (configurable).   All events for all sessions related to one CiQ … already generated queue event with result_code=q. If you want to report total number of requests to a queue, you should count queue events with result_code unlike d.    result_code=d means deleted for Queue events and …

… guide of how to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… the necessary permissions to pull emails from your mailboxes. 5. Validate Connection: Post successful connection to … your access token for Microsoft GraphAPI if required. 9. Delete Connection: Click the 'delete' action button if … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … Responses Uses AI to enhance chatbot replies . Options: Make response friendlier Make response clearer Make response … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to create a new intent 3. Name your … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …