437 results found

… Calls to agents that are engaged/busy or don't answer … that was engaged/busy will not get the call registered as offered in his/her statistics. No answer If there is no … initially did not answer will have the call reported as offered but not as an answered call. In the agent reports …

… Centre Solution release implemented in the evening of June 4th, 2020. The changes made in this release mainly concern … Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… Shift Hours Report This report gives a detailed summary of total number of hours worked by each agent less the unpaid … Activity Summary Report This is a summary report about the total hours worked by an agent and the time spent on other …

… value - Avg. Speaktime so far Avg. Speak Show value - Avg. Wait Time Answered so far Avg. Wait Show value - In Pause Now In Pause Show value - In … Silent Show value - Survey score Survey Score Show value - Total Answered so far Answered Show value - Total Offered so …

… Centre Puzzel Admin Portal An optional column, called "Total hold time", has been added to the statistics reports … all media types” we have added a couple of values on the total row that were missing. A bug has been fixed in the … request, when having specified an agent, did not always return any result. From now on such a search should …

… You can use the Statistics report "Total Overview" to see which of your numbers have received …

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… within which Sales Intelligence will show recommendations. Warning for Daily Distance (km) : Display a warning in the user interface of the customer card if a recommendation results in a total distance of more than X km for a certain resource and …

… the selected period The Pending list of evaluations The total list of evaluations The avg. time Scoring Based on … you can see a table with: A list of evaluators Published Total reviews Percentage of edited Feedback & 1-to-1s Based …

… layout placeholders for widgets. The current maximum is a total of three columns on the layout.    Adding rows to the … be enabled and disabled in the admin portal instead of always being on Customized height of match window The height … for adding contacts, accounts and cases should now always be shown on a no match. Fixed a bug when adding …