234 results found

… Application. When using this method, the information is grabbed from a web front-end that can be called using a URL …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… WFM on 23rd of March 2021. These are categorised as additional features, improvements to existing and bug fixes. Additional Features Planner Portal Features  Payroll Report / …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… chat systems after this date.   End of Life:  30 June 2026   The old Puzzel Chat platform will be fully …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… Subscribe to our status page to be notified about maintenance on the Puzzel … emails, and less severe incidents are only notified on the status page ( https://status.puzzel.com ). Recently, we have also changed the categories that determine the notifications you …

… allows agents to create new child tickets which link directly to the ticket they are currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …