1868 results found

… Forms are used in Sales Intelligence to collect various types of information. Forms can contain information for the … well as one or more questions. Each question has a specific type (text field, checkbox, etc.). Forms feature are also … a test form where you can practice and test different field types and settings.     In the List tab, all the fields in …

… Each user group (with agents) should have at least one group profile (to be able to log on to answer requests). All user … add new or edit a profile, click on the user group name.   Change content in existing profile You can delete a skill or change skill level for a skill already in a profile on this …

… Now you can create a new user group and select what kind of type it should be (Admin, Agent, Wallboard, Bots). If not all your agent user groups should … If you want several agent user groups (e.g. Support team 1-5) with the same settings (and other agent user groups …

… Placeholders in Templates or Campaigns, you can manually type “ {{customer:…}} ” without the quotation marks. Enter … format {{ticket:recent_content_date | date_format_to_iso8601}} - will return date in iso8601 format {{ticket:priority}} Returns the Priority level of …

… Action Bar Filters and Sorting Agents can be filtered in two ways: Typing into the filter agents text box. This will filter on name, team or skill set. Selecting an agent type from the drop-down list (this will only display if more than one agent type is available) The agents can be sorted by selecting an …

… is disabled by default" toggle Applies to All Rule Types: Event Rules, New Ticket Rules and Outbound Ticket … • Agent replies (outbound emails) • Auto replies • Forwarded emails (only if marked as public) • Replies to … customer. … Release Notes Puzzel Case Management November 11th 2025 …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed … opened, and from here you should be able to find and attach 1-5 files to the conversation. You can also drag and drop … are txt , pdf , and picture files (image formats with mime type image/*) Max number of concurrent shared files are 5 …

… in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … have access to delete system queues. Usually, you do not want to delete a system queue, but if you or a colleague … is shown to the right on each queue row: Since we do not want users to delete a queue that is in use, we will tell …

… "http://help.puzzel.com/id/oauth.html", 9 "type": "oauthbearertoken", 10 "primary": true 11 } 12 ], 13 "meta": { 14 … 31 }, 32 "patch": { 33 "supported": true 34 }, 35 "sort": { 36 "supported": false 37 }, 38 "schemas": [ 39 …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… the portal provides a richer layer of insight—offering 12 months of invoice data, broken down for clarity and … traffic charges:   Usage Month Indicates when the traffic was consumed. This is typically the same as the invoice … Platform. Direction A high-level classification of traffic type. For voice traffic, this also reflects the call …

… Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… Integrations or Webhooks are an excellent and powerful way of communicating with a third party web application. … Method (POST, GET, PUT, PATCH, DELETE) and Authentication Type. Authentication can be Basic or Bearer token type … has changed, then trigger Test Webhook and send Message 1 to the URL mentioned in the Test Webhook.  For …

… for an agent . Object name fnc_all_agents_events_window Type Table value function Description Delivers the same … Parameters Name Datatype Descritpion @customer_key varchar(100) The customer_key for whom we shall get events for all … Samples Get the events for all agents for customer 12345 between 08:30 and 16:00 on May 2nd 2016: select * from …