341 results found

… of organisations to deliver millions of business‑critical messages each year—these services enable seamless, secure, … and dashboard tools give administrators clear insight into message volumes, delivery performance, and historical …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… are used to help guide evaluators to select specific type of contacts based on your quality management policies. …

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… your password. This can be done quickly and easily from the Puzzel ID Sign in page, by clicking the “Forgotten … we recommend you take a look at this guide . Verify your Puzzel ID One of the key steps to take when experiencing … issues signing in, is ensuring: There is a valid Puzzel ID linked to your account The valid Puzzel ID linked …

… in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an … performance. Customer Insight is the easiest and fastest way to gather real-time actionable insights. Puzzel Customer …

… for 1200 days unless another storage time is agreed. If you want to store agent reports (reports with numbers per agent) … tick in the checkbox for using the time limitations. If you want to generate a monthly or weekly report for the night …

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… made in this release mainly concern  Agent Assist   and  Knowledgebase . Note that some of these features may require … and/or monthly cost element associated to it. Agent Assist Knowledgebase panel - support for related articles Knowledgebase panel now displays an icon where one or more …

… and then "Time". Here are the time modules available for your organization located. Your organization might have … before the changes were made, click the Reset button. Add Opening hours: If you have access to the Time management tab but have not defined opening hours, the calls to your contact center will …

… a name for the application iv. Under “Supported account types”, select “Accounts in this organisational directory … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… in Order Based on Best Matches , depending on whether you want the order to be dynamically adjusted or remain static. … to the fallback node. However, in some cases, you may want to direct the user to a more relevant action instead of …