1896 results found

… important ones: Allow agent to Schedule Calls : Default OFF. If set to ON, agents will be able to order Scheduled … on Enquiry registration here . Enquiry Registration - Forced : If you use Enquiry registration and you want to try … if agents should be able to use the Puzzel Softphone when logging on to queue in the Puzzel agent application. It can …

… , and the new product documentation is available here . You want to know what the customers think about your chatbot. To … a survey: Go to Settings and enable survey. Select which type of rating you want to use by choosing a template Define when the survey is …

… in the release implemented on the evening of  September 20th, 2022 . The changes made in this release concern  … communication, like this example:   Customer writing while waiting in queue:  Hi, Insurance company! My car broke down … Note: Performance Management product is required in order for the widget to function. When the tab is enabled, …

… Forms are used in Sales Intelligence to collect various types of information. Forms can contain information for the … well as one or more questions. Each question has a specific type (text field, checkbox, etc.). Forms feature are also … a test form where you can practice and test different field types and settings.     In the List tab, all the fields in …

… Now you can create a new user group and select what kind of type it should be (Admin, Agent, Wallboard, Bots). If not all your agent user groups should … as an alternative to select a user group type. If you want e.g. 5 agent user groups in business area x with …

… Placeholders in Templates or Campaigns, you can manually type “ {{customer:…}} ” without the quotation marks. Enter … - will return date in iso8601 format {{ticket:type}} Identifies the source type of the ticket (e.g., API, Email, SMS). …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … usually with an authorization code appended to the URL. The application can then exchange this code for an … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the …

… Action Bar Filters and Sorting Agents can be filtered in two ways: Typing into the filter agents text box. This will filter on name, team or skill set. Selecting an agent type from the drop-down list (this will only display if more than one agent type is available) The agents can be sorted by selecting an …

… is disabled by default" toggle Applies to All Rule Types: Event Rules, New Ticket Rules and Outbound Ticket … • Agent replies (outbound emails) • Auto replies • Forwarded emails (only if marked as public) • Replies to forwards (if parent forward is public) Notes: • Notes marked as …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed … are txt , pdf , and picture files (image formats with mime type image/*) Max number of concurrent shared files are 5 … support site:  https://help.puzzel.com/hc/en-us/articles/360000877777-Decommissioning-and-end-of-life Administration …

… service provider configuration. GET https://<base-address>/scim/ServiceProviderConfig Example response { 2 … 20 }, 21 "documentationUri": "https://developer.puzzel.com/scim/", 22 "etag": { 23 "supported": false 24 }, 25 … false 37 }, 38 "schemas": [ 39 "urn:ietf:params:scim:schemas:core:2.0:ServiceProviderConfig" 40 ] 41} …

… traffic charges:   Usage Month Indicates when the traffic was consumed. This is typically the same as the invoice … Platform. Direction A high-level classification of traffic type. For voice traffic, this also reflects the call … SMS – External Platforms – SMS sent via the Puzzel SMS Gateway API from your own or partner platforms SMS – Internal …

… Integrations or Webhooks are an excellent and powerful way of communicating with a third party web application. … for a predefined message to be sent out to the Webhook URL. For example: When the priority of a ticket changes, we … we have included test Webhook site to show that Message 1 was successfully delivered when a ticket has changed its …

… for an agent . Object name fnc_all_agents_events_window Type Table value function Description Delivers the same … (fnc_agent_events_window) instead. Parameters Name Datatype Descritpion @customer_key varchar(100) The customer_key … MNTH, datepart(day,adj_dte_start) [DAY], event_type, sum(adj_duration_sec) duration_sec, pause_type_name …