158 results found

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… to the new page in Admin Portal, it will show all your existing Categories and topics, and here you can add new … that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … a wider range of character encodings, including non-ISO-8859 formats. This ensures proper text rendering and accurate …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… different levels of building a chatbot, from simple text answer FAQ-bots to advanced bots containing workflows … information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards … bot. It only takes a couple of minutes per day and is preferably done by a member of the contact centre staff. …

… id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … populating the external ID field in Puzzel ID should preferably be done using bulk import or through Azure AD … be: https://app.puzzel.com/agent?idp=864546B6-CD85-42FF-97D8-E9D921F130E4 Note that the “Scheme” value can be …

… user intent, retrieve relevant knowledge, and generate contextual, natural-language responses in real time. Agentic … from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … centre!  The caller receives an SMS with a customized text just after callback is ordered, and when clicking on the … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it …

… RuleMatch, ChatRouted, Authentication.  Below is JSON Examples per property and table after has the values broken … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… and Service Level Agreement (the “ SLA ”) forms an appendix to the Master Service Agreement ( the " MSA " or the " … P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … identification attempts can be avoided by properly structuring the rules and interaction chains. E.g. no rule that …

… is broken down to daily details. The report contains additional parameters which are not detailed in the Invoice, … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …

… in the Puzzel Contact Centre Solution October Release 2019, implemented in the evening of October 15th, 2019. The … Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … In this release Agent Assist is planned to be configurable for Voice, Chat and E-mail. New search source - …

… you can click the outcome name to get a list of the last 200 outcomes (and corresponding customers) registered.  … filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page …

… group name when you create a new user group, and if you want to do changes in a user group profile for a user group … parameters is “ Call id ”, and until now we have required 19 digits as input here since almost all call ids have 19 … in the address book with a single action. This is a considerable improvement over the previous method, where users had …

… customer queue of choice The callback request will be allocated to the next available agent based on how the callback … what queue the callback request will be added to while waiting for an available agent. This variable will usually … request will be added to the queue “Q_PHONE_WEB” while waiting for an available agent. This variable is mandatory, …