443 results found

… to page Statistics - Report subscriptions could see and edit each others Report subscriptions until May 14th 2025, when Report subscription " owner " was introduced. After May 27th 2025 users can only see their … appear. Each Report subscription's details are shown in 4 different tabs: Report and email recipients, Parameters, …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… , Outbound , and SMS — clearly summarized for easy understanding and bookkeeping. Cleaner format : No clutter. Just the … The last date of the Invoice period Unit price This will always show 0, as there is no unit price for the total Period … SMS - External platforms SMS sent via the Puzzel SMS Gateway API from a Customers business platforms. Others: …

… This chapter explains how to do that. Configuration for the different mail systems are separate and are called providers. How to configure the different providers are explained below. At any point it is … The profile that is currently selected is the one being edited. All the different profiles will be run by the sync …

… Select Campaign Settings from the left hand menu Click the Edit button at the side of the Campaign name you wish to Edit Click   View Vacation Allocation Calendar Manually enter …

… The limitation of forwarding an email to another email channel within the Puzzel … the case. By having everything in one ticket, it becomes simpler and more streamlined for agents to trace back …

… activated phonetic name search as a permanent feature, but want to make an exception for a particular search, just … search text with the "!" character. Phonetic search is then disabled for that search. To do a phonetic name search only …

… saw almost everything in-store go online. It gave rise to a digital economy only talked about at industry conferences … What is clear is this uncertain period has paved the way for newer, faster and bolder innovation– and retailers … profits in the long-term. The research and market trends discussed in this guide reveal a clear requirement from …

… every 5 minutes. This service is only available in Norway, Sweden, Denmark, and the UK. The Chat survey is offered … is given the option to rate the chat either upon the chat ending, or having been sent a copy of the chat transcript to … can be given in stars or using radio buttons. Stars are the simplest, with ratings of 1-5 stars, while radio buttons are …

… … Release Notes Puzzel Case Management January 26th 2026 …

… additional features included in Agent Assist June Release 2020, implemented in the evening of June 30th, 2020. The … toolbar is shown when you select ‘Rich text’ as the article type. In addition to the text formatting features, there are …

… Puzzel Case Management/Puzzel Customer Insight with Amazon Simple Email Service (SES), ensuring your emails … If you would prefer to use your own email service for sending email, please follow our SMTP setup guide  instead.  … to be configured to send emails through the Amazon SES gateway, ensuring that emails are sent securely and reliably. …

… a record of who has downloaded is kept in the Customer’s audit trail. This can be viewed at the bottom of the individual’s Customer page. Edit Customer Data Users with … Delete Customer’s data from the Customers page, making it simple to fulfil a Data Removal request.The customer can …

… 2. Click  Imported contacts & filters For instance, you may want to understand when and where the word “complaint” is … Phrase  search in the drop-down and simply type in what you want to find within the imported conversations (key word or …

… of a pre-recorded message in an IVR. It is a powerful way to add a human touch to your communication approach … does TTS help communicate to customers in a personalised way, but it also makes the conversation more human and … and is likely to expand more. Messages can simply be typed to generate speech from a list of  language(s), voice …