261 results found

… is integrated to Puzzel Contact Centre through the “Bot gateway” module. There are three different package alternatives … for setup and maintenance There is a monthly subscription fee for this service, in addition to a price per …

… -  primarily read access to content and ability to provide feedback on articles You can add any number of permission …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … Portal's Archive) after the recording is done. There are 3 ways to set the sensitive flag on a call recording.  An …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… sec 40 messages per sec More details on WhatsApp template fee rates can be found here . … WhatsApp …

… of June 19th, 2018. For further information, or if you want to activate features described in this document, please … do not have access, but please contact Puzzel if you want some/all of your admins to have access to this new … from Dialler campaigns where you have selected “Allow agent feedback”. The agent can select Mark as unanswered OR …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   Description destination_category e.g. Norway Fixed, Norway Mobile, Nordics, etc Destination category. …

… in the planned release window of  March 5th and 6th , 2024. The changes made in this release concern  Puzzel … clarity and effectiveness. … Release Notes, March 5th/6th 2024 …

… scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing … of the screen. Agent filtering The new agent filtering that was introduced on the Scheduling>Month page is on the …

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … multiple Topics depending on what’s configured as Selection type for this Category. The default is Single choice. In a … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different …

… User group name with "+" Today a User group’s name can be max 32 characters, and if you have a user group with “+” in … group name when you create a new user group, and if you want to do changes in a user group profile for a user group … parameters is “ Call id ”, and until now we have required 19 digits as input here since almost all call ids have 19 …

… the chatbot redirects to the Fallback Node . SupSearch Feedback : If enabled, article clicks automatically improve …