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… and paste the below Content in the Content box { "text": "Hello, Customer: {{customer:name}} has an escalated case …

… features included in the releases window of  September 19th/20th , 2023. The changes made in this release concern … scheduled & actual activity template codes match You might want the schedule to be specific about what the agent is … but the new page has 1 second granularity). You may want to stick to making authorisations on the existing …

… Step 1: Select a contact to evaluate If you want to dive straight in and start evaluating contacts, you … from the guidelines by clicking the relevant button. Add feedback: If the scorecard has been designed to prompt line item, section, and/or evaluation feedback, a pencil icon will be visible on the row of the …

… accepts a wide variety of phone number formats . It’s designed to be flexible, so you don’t have to stress about …

… has upgraded to a new Learning Management System (LMS) designed to make learning easier to access, simpler to …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it A pop up … 'Default', 'Announcements', 'News' (Default is primarily designed for regular articles and decision tree articles) …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …

… we've built this integration from the ground up, designed specifically for Puzzel Customer Hub. Enabling the …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … the evaluation priority is: The rule is true if: “Ruleset 1=true” OR “Ruleset 2=true” OR “Ruleset 3=true”, etc. And a … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with …

… level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … SupSearch Does Automatically Out of the box, SupSearch is designed to perform well using your article content alone. … speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May …

… in Order Based on Best Matches , depending on whether you want the order to be dynamically adjusted or remain static. … to the fallback node. However, in some cases, you may want to direct the user to a more relevant action instead of the general fallback node. To do this: Ensure a designated fallback node is in place. Enable Choose Custom …

… to a part of the webpage.   Best Practices User-Focused Design : Consider the end-user experience when choosing … Conclusion This functionality provides a versatile way to add interactions to your elements, giving you full …

… There are different ways to make your chat feature available on your web site, … over the rest of the web page. You can choose where you want the circle to appear by defining its horizontal and … must decide yourself where to place this button and how to design it. If you want to include a form (name, e-mail, and …

… The format used is (subject1;subject2[purple|orange|yellow|pink|blue|cyan|lime|green|brown|gray]).  Full documentation …

… in the platform) can query an evaluation. In the same way, anyone can view queries on an evaluation if you've allowed queries. (We've designed the workflow this way to help encourage a culture of openness and …