471 results found

… you are using the Widget API Lib you must update to version 1.3.0. Instructions can be found  here . In all other cases … In Salesforce Service Setup, navigate to your Puzzel Agent Adapter: Feature Settings ->  Services -> Call Center -> … (IDP) setting in Salesforce (as shown above). If you want to configure Puzzel ID for SSO with Salesforce, please …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … the Knowledgebase Management System by pressing the  icon next to the search bar. This will bring up suggest article … below. Click on Send to see a sent confirmation dialog box. The bell icon to the top of the menu allows quick access …

… but this is up to the site’s web designers to customize and adapt. In addition to features explained in this document …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… agent is automatically deleted if it’s not finished after 10 hours connected to the agent. A social media request will … Initiation event Queue event (for the time the request waited in a queue) Conversation event (with 'speaktime' for the time an agent was connected)    Transfer to queue If an agent connected to …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …

… of each survey. This view varies between templates. NPS  CSAT  PMF  CES  Number of Promoters  Number of … Rate    This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like …

… A close-ended question format where you can insert and edit choices for respondents to choose from. Rating A … in the form of a dopdown panel.        Video Tutorial Watch our video tutorial on how to use the survey designer …

… Puzzel Agent Application Single Sign On is now supported in Salesforce. This requires a new installation available from … the admin portal to allow Puzzel Agent Application SSO in Salesforce. There are three steps as listed below to provide … Admin portal configurations Configuration within Salesforce Admin portal configurations You need to complete …

… across multiple ticket fields, including content and metadata. Improved Customer Service: Locate tickets efficiently …

… settings   Click the  labels  tab From here, there are four types of scorecard/reporting labels that you can configure. Line item categories; Contact types; Contact channels; and, Evaluation modes. (1) Line … simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more information about …