437 results found

… To configure a manual evaluation outcome: Go to  SETTINGS   Click  Quality settings   Click the  Evaluation outcomes  tab   Scroll down Overview As an alternative to …

… queue report Calls X   Queue Queue overview for all media types All media types X   Queue Enquiry Registrations per Queue All media types     Agent Details for agents (ID) incl. time logged on …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …

… settings   Click the  labels  tab From here, there are four types of scorecard/reporting labels that you can configure. Line item categories; Contact types; Contact channels; and, Evaluation modes. (1) Line … To reactivate, simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more …

… this call will not be shown correctly in statistics. If you want to remove a contact from the active list, choose … The Dialler traffic is included in the Statistics reports Total overview , Details per queue (separate queue(s) for …

… Agents can include file attachments in the ticket reply/forwards.  The attachments can be sent to customers as stated below: As an attached file(s) with a total BASE64 encoded email size of 40mb or less. Please … is greater than 40MB and you are using Puzzel email gateway to send the email, then the ticket is likely to go into …

… If a queue is not visible in Agent Application, check if the user reporting the problem has a resource filter applied. Go to Users->Access Control->Assign Resource Filter … show as On for the user – see image below. Here we see that Puzzel Partner Troubleshooting Filter is applied to user …

… order and Save Add a new Scrive process Choose template, type Add Recipient Click send Close the order modal   "In …

… faster and more reliable transfer of all solution-related data, promotes introduction of the practice of … leave original SharedTime module from original customer’s data or choose a SharedTime module from target customer’s data or choose different SharedTime module from original …

… appears in the Focus section of the meeting. … Puzzel QA, Conversations, quality assurance, conversations in Puzzel QA, quality assurance, evaluate, one …

… Modified by  Actions   Each of the columns is clickable, so you can sort the list by any of the above … of the following depending on the template from which it was built, for example: CSAT, NPS, CES, PMF or Custom. The … is only applicable to active surveys)   Video Tutorial Watch our video tutorial on how to manage your surveys …

… result set or from a call's Recording tab, the ‘Add reason’ modal opens if configured, and then the Player opens and the … caller in one channel and the agent in the other. If you want to jump forward, e.g. start playback 2 minutes into the call recording, …