88 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… product documentation is available here . To keep the context in our conversations, we will need to look for the … switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… on an authenticator app and download it on your device. Puzzel ID accounts are compatible with a range of … app as a two-factor authentication method.   … 2FA Puzzel ID, two-factor authentication, Puzzel ID, Puzzel ID account settings, configuring your …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… If the agent, while connected to a caller, sends an SMS or an Email to the caller (or to any number/email … Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new request with media type "Social media", where all the SMS sent will be shown in the Content tab for this request. …